Need answers?

Spectrum Live has just launched Spectrum University.

This exciting section features many short videos for you to discover exactly how to use and get the most out of the
Spectrum Live Trader.

Spectrum Live frequently asked questions

1. How do I open an account?

Download and read all the documents listed below:

Financial Services Guide

Spectrum Live Dealing Account Application

Margin Foreign Exchange Product Disclosure Statement

CFD Product Disclosure Statement

Futures & Derivatives Product Disclosure Statement

Spectrum Live Terms of the Dealing Account

Print off the Spectrum Live Dealing Account Application, fill it out and mail with copies of identification to -

Accounts Department
Spectrum Live Pty Ltd

PO Box 1461Queen Victoria Building NSW 1230

Please be sure to note to your referrer. To see a current list click here.

Funding your account

To open your account quickly, we suggest that you include a bank cheque or Australian personal cheque for an amount that you wish to deposit to your account, made out to -

Tricom Equities Limited FX Trust Account

We require a minimum initial deposit of $3,000 AUD to open an account.

If you do not wish to send a cheque with your account opening forms, then we will contact you once your account is open, at which time you can deposit funds directly to your account by either Internet transfer, Direct Deposit, Bpay and or Bank Cheque.

2. What is the minimum account size?

The recommended initial deposit when opening an account with Spectrum Live is AUD $3,000.

3. How do I fund my account?

There are 4 Main ways for you to fund your account.

The first is to include a bank cheque or Australian personal cheque for an amount that you wish to deposit to your account, made out to -

Tricom Equities Limited FX Trust Account

4. What are your trading costs and spreads?

Full details of our trading costs, commissions and charges for all the products we trades can be seen in our Commissions, Charges and Margin Schedule.

You can also find these at… http://www.spectrumlive.com/style2/fees.htm

5. What products will I be able to trade?

Spectrum Live offers a comprehensive range of trading products, including:

Margin Foreign Exchange - competitive margin trading on 120+ Forex currency crosses. We offer a full range of Forex investment products including spot Forex on live tradable prices, options and forwards
CFDs - Contract for Difference stock’s from 23 major stock exchanges
Traditional stocks - from 22 major stock exchanges
International futures- for over 200 futures contracts on 17 Exchanges
Index CFD’s – Trade on 11 of the largest Indices over 9 International Exchanges

6. How do I trade Spectrum Live products?

All Spectrum Live products can be traded through our Spectrum Live Trading Platform. In addition to live trading and direct access to your account, Spectrum Live offers a wealth of trading information such as real-time quotes, charts and analysis from our own in-house analysts to help you make successful trading decisions.

If you need assistance making a virtual trade, your are best to open up your Spectrum Live Trader click “OK” to any upgrades and then press “F1”. This will immediately take you to the support desk where you can watch the “Client Station Walk-through”. This will demonstrate for you exactly how to make a trade.

7. How secure is trading through Spectrum Live?

Spectrum Live authentication relies on an RSA 1024-bit key generated and stored on the client workstation. Data traffic between Spectrum Live and the bank is encrypted using a RC4 128-bit session key. Spectrum Live provides a highly secure trading environment using state-of-the-art encryption for communications with the bank.

8. What service will I receive as a Spectrum Live client?

Even though most trading is done online, we take pride in the level of personal service that we offer our clients. As a new client, you are assigned an Account Executive when you first open an account to help you to get trading as quickly as possible.

There is also a 24 hour / 6 days a week, support desk which you can take advantage of. If you need assistance whilst your making a trade, our “Live Trading” desk will be very helpful to you.

Click here to read some of our testimonials referring to the quality of service that we offer.

9. I am having problems downloading the live chart and news on the platform, what do i do?

There are 2 reasons for this!

1) You do not have JavaScript installed on your computer. To install JavaScript, go to… http://www.java.com/en/download/manual.jsp and click the download button. By doing this you will be able to now see the live charts provided on the platform.

2) This challenge occurs due to your Firewall or Anti-Virus settings. It is recommended, that to allow this content to download onto your computer screen that you minimize your security settings on your virus protection software.

10. I have added and deleted some of the window on my screen, and would look to go back to my original settings
when I downloaded the Spectrum Live software

It is very easy to go back to your original default settings. The first step is to click on "File" in the top left hand corner. Then go down to where it says "1 SpectrumLiveDefault.wsp"

As soon as you click on this, you will be taken back to your original default settings and you can begin your "Virtual" or "Actual" trading again.

Prices quoted on this site are for the Straight Through Processing Model unless stated otherwise.

Spectrum Live Pty Ltd is an Authorised Representative (Rep. No. 292803) of Tricom Equities Limited, AFSL 238148
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Copyright © 2007 Spectrum Live Pty Ltd